Cancellation policy

We offer a flexible cancellation policy should you need to cancel your reservation. Please read our cancellation policy carefully to avoid any confusion:

For any cancellations made more than 24 hours prior to the scheduled start of the trip, you will be refunded the full cost of the trip. However, individual suppliers or tour operators may charge a cancellation fee, depending on their company policy, which you can view at the time of the booking your trip. There are some fees which suppliers or tour operators need to pay upfront at the time of the booking, which are non-refundable. In this case, there is no refund available.

  • Airfares are non-refundable in all circumstances.
  • Any tickets to events, attractions, shows etc. are non-refundable in all circumstances. 
  • Travel permit fees and government fees are non-refundable.
  • Gift cards are non-refundable in all circumstances.

Note: All promotional fares are payable in full while booking and are non-refundable regardless of the date or any other reason for cancellation. In all cases, unused car rental portions or vouchers are non-refundable.
If a supplier cancels a trip owing to force majeure, a full refund and 10% off a replacement activity will be offered by TripLocator. If you fail to pay for a trip or service, or make a payment but then subsequently withdraw it, you will be deemed to have canceled your booking and this cancellation policy will apply.