Privacy policy

At TripLocator we highly value your privacy and are committed to ensuring that no personal or financial information is leaked in any way. We encrypt your personal details using state-of-the-art technology to protect your information from any kind of misuse or leakage.  In a world where there's a rising risk of identify theft and fraudulent use of financial information, TripLocator can reassure you that your private information is secured with some of the most advanced technologies available.

Our Privacy Policy covers treatment of personally identifiable information collected on the official TripLocator website.

How we use your information

We collect some personal information in order to process your reservations. This includes your name, email address or phone number, postal address and nationality. Our security system automatically receives and records information in our database, including your IP address and the pages you've visited, along with any price quotations that you've requested for lodging, accommodation etc.

The following is a list of the main ways in which we use your information, including to:

  • Process your reservation requests
  • Contact you with information about special offers and new products that we think may   be of interest to you
  • Register and curate your account
  • Confirm your purchases
  • Ensure you receive the correct bill
  • Measure interest in and improve our products, services and website
  • Prevent prohibited or illegal activities
  • Ensure compliance with our Terms of Use
  • Evaluate and improve our marketing communications and strategies
  • Protect against and prevent fraud, including by identifying potential hackers and other unauthorised users
  • Comply with the law in the countries where we operate

How we use your posts

We love getting your posts and contributions on the TripLocator website – be that reviews, q&a on our discussion forum, or that epic photo of you propping up the Leaning Tower of Pisa. TripLocator is obviously a public website, so do make sure that you're happy for any personal information in your posts to be seen by others: you're responsible for what you choose to share.

We reserve the right to store your posts, publicly display them on our website, edit or translate them, use them for promotional purposes with or without attribution (if they're really good!), or delete them without keeping copies (if they're really bad...), at our discretion.

Call recording

Please be aware that we may record calls to and from TripLocator. We use call recordings to monitor and improve our customer service, check the accuracy of the information you provide us with, prevent fraud, and as training material for our staff. We'll store the call recordings for as long as is reasonably necessary to carry out these activities and then delete them. Any personal information which you share during a call will be subject to the terms of this Privacy Policy.

Information Sharing and Disclosure

TripLocator will not exchange, sell or rent your personal identifiable information to anyone. When we make your reservation, we'll send some basic information about you to our partner company (or companies) who'll be running your trip day-to-day, in order to provide a prompt and reliable travel service to you. In such circumstances, we will share only the minimum information required.

Any company who wants to become a TripLocator partner has to agree with us in advance that they will not share or sell customers' personal information. Companies who don't agree to this are not allowed to advertise on the TripLocator website, and any partner organisation who breaks our confidentiality rules will have their TripLocator account permanently revoked.

So you can book securely with us in the knowledge that TripLocator and our partners will keep your personal information safe.

Debit and credit card details

Thanks to Stripe's signature security feature, your debit or credit card details go directly to the payment processor and never even pass through TripLocator's server – so we can't and won't store your sensitive payment information. Our partner companies don't have access to your payment details either.


TripLocator may set and access cookies on your computer for security reasons. Web cookies are identifiers which let a web server know that you are the same person who accessed the server the last time you used it. This is a further measure designed to ensure that your private information is safe with us.

TripLocator allows you to edit and update your account information and preferences at any time.

We will continue to enhance our security system and procedures, using the latest technology.

Other people's information

If you're using our “Refer a Friend” feature, or making a purchase on behalf of someone else, then you may need to provide us with their personal information. You need to ensure that you have their consent first before you share their information with us.

External websites

This Privacy Policy applies only to TripLocator. Where our website includes links to other websites, these do not operate under our Privacy Policy. External websites will have their own policies, which you should read through to ensure you're comfortable with how they intend to use your information.

Changes to this Privacy Policy

We may amend our Privacy Policy from time to time. We will notify you of any such amendments and will let you know if we need to make any substantial changes in the way we use your personal information.